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Booking conditions

Terms of reservation and cancellation (booking conditions)

The following terms will be applied to Ikaalisten Kylpyläkaupunki/Mökkiavain holiday apartment reservations or their cancellations. These terms will become binding to both parties as soon as the client makes the payment for the holiday apartment he has reserved.

Reservation and payment

The person making the booking must be of legal age (18 years or older).

The reservation will be confirmed after the client makes the payment by the date due (within a 7 day period from the date of the bill). A booking fee of  5 euros will be charged in connection with the payment.

Together with the bill, the client will be sent confirmation of the reservation, the name and contact details of the apartment owner, and directions to either the place where the keys can be collected/key code, or directly to the apartment.

In Online reservations the client must pay the full payment in conjunction with the booking by credit card or netbank. After on line payment you will get the receipt of the payment and confirmation of reservation to your email automatically. A booking fee of 5 euros will be charged in connection with the payment.

Payment service provider

Paytrail Oyj (2122839-7) acts as an implementer of the payment handling service and as a Payment Service Provider. Paytrail Oyj will be shown as the recipient in the invoice and Paytrail Oyj will forward the payment to the merchant. Paytrail Oyj is an authorized Payment Institution. For reclamations, please contact the website you made your payment to.

Paytrail Oyj, business ID 2122839-7 Innova 2 Lutakonaukio 7 40100 Jyväskylä

Phone: +358 207 181830

Netbanks

Paytrail Oyj (FI2122839) provides netbank related payment transfer services in co-operation with Finnish banks and credit institutions. For consumer the service works exactly the same way as traditional web payments.

Cancellations

All cancellations must be made in writing and delivered to Ikaalisten Kylpyläkaupunki. A cancellation will be accepted when Ikaalisten Kylpyläkaupunki receives it. In the event of a cancellation being late or failing to arrive, it can still be accepted if the client can verify that the cancellation was made and sent to the correct address in good time. Cancellation fee 20% and a booking fee 5 euros will be charged for a cancellation of a reservation. If the cancellation is made less than 21 days before the start of the holiday, the whole rent will be charged. If Ikaalisten Kylpyläkaupunki can rent a holiday apartment whose reservation has been cancelled to another client, as much of the rent will be refunded as can be charged from the new client. However, the 20% cancellation fee and 5 eur booking fee will not be refunded.

The client has the right to reclaim the rent he has paid Ikaalisten Kylpyläkaupunki, excluding the cancellation fee and booking fee, if the cancellation is caused by a sudden illness, serious accident or death – either of the client himself or of a person who lives in the same household as the client. In such a case, the cancellation must be made without delay and the incident must be verified in a suitable way (medical certificate, etc.). If the cancellation is made during the holiday or less than 48 hours from the start of the holiday, the rent will not be refunded. If the client changes the holiday location, or the timing of the holiday, this will be considered a cancellation of the old reservation and a making of a new reservation.

The rights of Ikaalisten Kylpyläkaupunki to cancel a reservation

In case of a force majeure the owner of the holiday location can serve notice of termination of the contract through Ikaalisten Kylpyläkaupunki. Ikaalisten Kylpyläkaupunki is responsible for notifying the client about the termination of the contract immediately. In this case the client has the right to be refunded the whole of the rent paid to Ikaalisten Kylpyläkaupunki.

Handing over of keys

Together with the bill, the client will be sent confirmation of the reservation, the name and contact details of the apartment owner, and directions to either the place where the keys can be collected/key code. Most usually, the holiday apartments will be at the client’s disposal from 2 pm on the day of arrival to 12 noon on the day of departure (exception Spa cottages).

Staying at the holiday location

The holiday accommodation is at the client’s disposal from 2 p.m. on the day of arrival, until 12 noon on the day of departure (exception Spa cottages). Included in the rent are the furniture, cooking equipment and tableware. The holiday apartments come equipped with pillows, blankets and mattresses. Linen (sheets and towels) are not included in the rent if not mentioned in apartment description.

Dish-washing detergents, basic spices as well as kitchen and toilet paper rolls are not included in the rent (some exceptions). The clients themselves are responsible for cleaning the holiday apartment during their stay and at the end of it. We expect that the client takes care of following matters: taking rubbish out, vacuuming floors, cleaning dishes (and emptying dishwasher), removing stains and dirts, taking goods in their places and making beds. Clients must also remove empty bottles and cans from the property and return any moved furniture to their original place. Any food must be taken away or to the waste disposal point.

If the cottage owner or person taking care and being in control of the holiday apartment has to clean before the arrival of the next client, the client will be charged a cleaning fee of 60-160 euros, minimum.

The pets are allowed only in holiday apartments mentioned separately. Smoking inside the apartments is prohibited.

Compensation for damage

The client is under obligation to compensate the apartment owner directly for any damage he has incurred to the cabin, or the movable property with in it.

Number of persons

The holiday accomondation cannot be used by more people than the number of beds provided in the apartment. Permission must be obtained from the apartment owner for any possible overnight guests. It is prohibited to pitch a tent, keep a caravan or use rentable equipment (such as bath barrel) on the plot of land surrounding

Possible complaints

The owner, or the person in charge of the holiday accomondation, must be informed immediately of any comments or complaints concerning the equipment or the condition of the holiday apartment. If the situation does not improve, the client should contact Ikaalisten Kylpyläkaupunki within 72 hours. If the situation still remains without improvement, the client should file a written complaint to Ikaalisten Kylpyläkaupunki within a month. If the client and Ikaalisten Kylpyläkaupunki fail to reach an understanding on the matter, the client can take the case to the Consumer Complaint
Board.

If the client does not immediately report observed problems to the owner or custodian during the rental period, the destination will be considered to have been in the contractually-required condition. It is impossible to jointly verify deficiencies reported after the end of the rental period, and Ikaalisten Kylpyläkaupunki will therefore not be liable to compensate for them in any way.

Ikaalisten Kylpyläkaupunki will not be liable for any damage or inconvenience incurred by the client in the event of an unpredictable and insurmountable obstacle (force majeure) or some other comparable reason (such as a power failure) that was not caused by Ikaalisten Kylpyläkaupunki and whose effects Ikaalisten Kylpyläkaupunki could not be reasonably expected to prevent.

Ikaalisten Kylpyläkaupunki is not responsible for the possible mistakes in the internet.