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Contact information:

Mökkiavain / Ikaalisten Kylpyläkaupunki

tel: +358 3 4501 222
kylpylakaupunki@ikaalinen.fi

Office open: Mon-Fri 9:00-17:00

Booking conditions

The following terms will be applied to Ikaalisten Kylpyläkaupunki/Mökkiavain cabin reservations or their cancellations.

Terms of reservation and cancellation (booking conditions)

The following terms will be applied to Ikaalisten Kylpyläkaupunki holiday apartment reservations or their cancellations.These terms will become binding to both parties as soon as the client makes the advance payment for the cabin he has reserved.

Reservation and payment

The person making the booking must be of legal age (18 years or older).

The reservation will be confirmed after the client makes the advance payment of 20 percent of the total rent by the date due (within a 7 day period from the date of the bill). A booking fee of 19 euros will be charged in connection with the advance payment. If the reservation is made for a period of three weeks or longer, the advance payment will be 50 percent of the total rent.

If the reservation is made six weeks or less before the stay, the whole rent will be paid in one instalment. The final instalment will be due for payment, at the latest, six weeks before the start of the holiday.

Together with the bill, the client will be sent confirmation of the reservation, the name and contact details of the apartment owner, and directions to either the place where the keys can be collected, or directly to the cabin. If necessary, the client should be able to present the owner with a receipt showing that the appropriate payments have been made.

In Online reservations the client must pay at least the deposit (20 % of the rent) in conjunction with the booking by credit card or netbank. After on line payment you will get the receipt of the payment and confirmation of reservation to your email automatically. A booking fee of 19 euros will be charged in connection with the advance payment.

Payment service provider

Paytrail Oyj (2122839-7) acts as an implementer of the payment handling service and as a Payment Service Provider. Paytrail Oyj will be shown as the recipient in the invoice and Paytrail Oyj will forward the payment to the merchant. Paytrail Oyj is an authorized Payment Institution. For reclamations, please contact the website you made your payment to.

Paytrail Oyj, business ID 2122839-7 Innova 2 Lutakonaukio 7 40100 Jyväskylä

Phone: +358 207 181830

Netbanks

Paytrail Oyj (FI2122839) provides netbank related payment transfer services in co-operation with Finnish banks and credit institutions. For consumer the service works exactly the same way as traditional web payments.

Cancellations

All cancellations must be made in writing and delivered to Ikaalisten Kylpyläkaupunki. A cancellation will be accepted when Ikaalisten Kylpyläkaupunki receives it. In the event of a cancellation being late or failing to arrive, it can still be accepted if the client can verify that the cancellation was made and sent to the correct address in good time. Cancellation fee 20% and a booking fee 19 euros will be charged for a cancellation of a reservation. If the cancellation is made less than 21 days before the start of the holiday, the whole rent will be charged. If Ikaalisten Kylpyläkaupunki can rent a cottage whose reservation has been cancelled to another client, as much of the rent will be refunded as can be charged from the new client. However, the 20% cancellation fee and 19 eur booking fee will not be refunded.

The client has the right to reclaim the rent he has paid Ikaalisten Kylpyläkaupunki, excluding the cancellation fee and booking fee, if the cancellation is caused by a sudden illness, serious accident or death – either of the client himself or of a person who lives in the same household as the client. In such a case, the cancellation must be made without delay and the incident must be verified in a suitable way (medical certificate, etc.). If the cancellation is made during the holiday or less than 48 hours from the start of the holiday, the rent will not be refunded. If the client changes the holiday location, or the timing of the holiday, this will be considered a cancellation of the old reservation and a making of a new reservation.

The rights of Ikaalisten Kylpyläkaupunki to cancel a reservation

In case of a force majeure the owner of the holiday location can serve notice of termination of the contract through Ikaalisten Kylpyläkaupunki. Ikaalisten Kylpyläkaupunki is responsible for notifying the client about the termination of the contract immediately. In this case the client has the right to be refunded the whole of the rent paid to Ikaalisten Kylpyläkaupunki.

Handing over of keys

The keys to the holiday accommodation will be handed over to the client at the estimated time of arrival, which the client had previously (at least one day before the reservation starts) notified the owner about beforehand, either by telephone or in writing. Most usually, the destination will be at the client’s disposal from 4pm on the day of arrival to 12 noon on the day of departure.

Staying at the holiday location

The holiday accommodation is at the client’s disposal from 4 p.m. on the day of arrival, until 12 noon on the day of departure (a few exceptions). The weekly rent of a cottage gives the client the right to freely use the cabin. Included in the rent are the furniture, cooking equipment, tableware and firewood. The cottage comes equipped with pillows, blankets and mattresses. Dish-washing detergents, basic spices as well as kitchen and toilet paper rolls are not included in the rent. Linen (sheets and towels) are not included in the rent, however it is possible to inquire linen sets in advance, price 15 euros/person.

The clients themselves are responsible for cleaning the cabin during their stay and at the end of it.

We expect that the client takes care of following matters: taking rubbish (including food, bottles etc) out, vacuuming and wiping floors with a damp mop, cleaning dishes (and emptying dishwasher), removing stains and dirts, wiping tables and surfaces, cleaning wc and sauna, taking goods and furniture in their places, making beds and  airing bedclothes outdoors. The yard area and barbecue location must be left in a tidy condition.

If the final cleaning is not fully completed by the client upon departure, the owner has the right to charge the costs of cleaning afterwards.

It is also possible to book final cleaning in advance, price 60-200 euros (depending on cottage). A separately ordered final cleaning does not cover dish-washing, returning table and cookware to their original place or garbage removal. Clients must also remove empty bottles and cans from the property and return any moved furniture to their original place. Any food must be taken away or to the waste disposal point.

The pets are allowed only in cottages mentioned separately. Smoking inside the cottages is prohibited.

The holiday accomondation cannot be used by more people than the number of beds provided in the apartment. Permission must be obtained from the cottage owner for any possible overnight guests. If you are planning to have a party, where the maximum number of guests is temporarily exceeded, you should agree about that in advance with the owner or custodian. It is prohibited to pitch a tent, keep a caravan or use rentable equipment (such as bath barrel) on the plot of land surrounding without the permission of the owner or custodian.

Compensation for damage

The client is under obligation to compensate the cabin owner directly for any damage he has incurred to the cabin, or the movable property with in it.

Security and Damage Deposit

When the client arrives at the cottage the owner has the right to charge a damage and security deposit up to a maximum
of 200 euros. This deposit is a guarantee that the client will treat the cottage he/she is renting, in a clean, proper, and
responsible way. The security deposit is fully refundable when the cottage is left in the same condition as when the
rental period started, and all terms of the agreement are met. As a result of costs incurred from necessary repairs or
cleaning of the cottage, the owner has a right to withhold some or all of this deposit from the client.

Possible complaints

The owner, or the person in charge of the holiday accomondation, must be informed immediately of any comments or complaints concerning the equipment or the condition of the cottage. If the situation does not improve, the client should contact Ikaalisten Kylpyläkaupunki within 72 hours. If the situation still remains without improvement, the client should file a written complaint to Ikaalisten Kylpyläkaupunki within a month. If the client and Ikaalisten Kylpyläkaupunki fail to reach an understanding on the matter, the client can take the case to the Consumer Complaint
Board.

If the client does not immediately report observed problems to the owner or custodian during the rental period, the destination will be considered to have been in the contractually-required condition. It is impossible to jointly verify deficiencies reported after the end of the rental period, and Ikaalisten Kylpyläkaupunki will therefore not be liable to compensate for them in any way.

Ikaalisten Kylpyläkaupunki will not be liable for any damage or inconvenience incurred by the client in the event of an unpredictable and insurmountable obstacle (force majeure) or some other comparable reason (such as a power failure, or natural phenomena like algae blooms or the occurrence of animals) that was not caused by Ikaalisten Kylpyläkaupunki and whose effects Ikaalisten Kylpyläkaupunki could not be reasonably expected to prevent. Neither is Ikaalisten Kylpyläkaupunki responsible for any damage or inconvenience caused by regular natural phenomena.

Renting period

The cottage will be at your disposal from 4 p.m. on the day of arrival to 12 noon on the day of departure (a few exceptions). Minimum renting period is usually one week, the day of exchange being usually Friday/Saturday. It may also be possible to stay for a shorter period of time, for more information contact Ikaalisten Kylpyläkaupunki.

Ikaalisten Kylpyläkaupunki is not responsible for the possible mistakes in the internet.